Shipping Policy

We aim to dispatch all packages as quickly as possible.

With all items, we aim to ship within 24 hours of purchase, though at peak times this may take slightly longer.

Orders which require custom intervention, such as: Building, Stippling, and Defence checks may take longer to dispatch depending on the time required to complete them.

Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, or at the discretion of our Couriers.

Once the package has left our Warehouse we no longer have control of the package, however we can contact the Courier on your behalf should intervention be required.

Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 48 hours for you to advise us of missing / incorrect items.

Pre-Orders

We are unable to offer refunds on Pre-Ordered products before they have arrived with you. They will be shipped within 24 hours of us receiving the product from the supplier.

We have no control over delays in the manufacturing process and release times may change due to uncontrollable circumstances.

Refund Policy

Our refund policy is as follows:

We only offer refunds/ returns if there is physical damage or the item is “Not as described”. This means that if the item purchased is not what it says it is, we offer 100% money back (including shipping).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@airsoftarmourer.co.uk or call us on 07434604026. If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We do not offer returns on “unwanted” purchases.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, ‘Pre-Loved’ items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pre-Orders
We are unable to issue refunds on Pre-ordered products. This is due to us having to secure limited quantities from suppliers before hand.